My account has been blocked. I live in France. My mom lives in Canada. She is very old and starting down the road of senility. I only use Fire RTC to call my mom. This past week, I got a message stating that I can only use Fire RTC to call 1 800 numbers in the States. Can I please get my account re activated so I can call my mom? She is lonely and I want to stay in touch with her as long as possible before she stops recognising me.