If your account is locked, you may have unwittingly (or wittingly) made too many calls. If you think this is a mistake, hit us up at http://firertc.zendesk.com Please make sure to include your user name.
Looks like a recent update in our fraud detection software caused some accounts to be locked by mistake. We believe we have fixed the issue, and accounts should be getting locked by mistake less frequently.
If im not allowed to reply here, someone tell me but I think i’ve been locked out. Everytime I try to call it says ‘‘Unavailable’’
Where are you trying to call?
Im trying to call a scam number in georgia. It worked the first times (about 15) and I think I exceded the call limit.
What’s your username? We can check your account.
nick100000 is my username. I can make calls after about a 5-9 hour period then I think I exceed the call limit.
You’re account is definitely not locked. It looks like you were making too many calls in too short a period. We limit that too. Also, I see that sometimes the number you were calling flat out didn’t work. It could be a problem on the number you were calling. Typically these toll free numbers can only support so many calls before they give an unavailable. You guys were tying up all their phone lines!
I’ve tweeted your twitter as my account as been locked on my other account and I can’t contact you any other way please could you help?
Sorry, we don’t really use Twitter to handle support issues. Please let me know your username and we will take care of it.
My username is: sickfrenzy Thanks!
You’re all set. Please keep in mind, we allow unlimited amounts of calls to US toll free numbers, but we limit non-toll free calls to 50 per day.
Hey Buddy! Was doing some scambaiting today and it now says my account is locked. Could you help me out? Also what are the restrictions in terms of call limiting per hour/day etc. Thanks!
We have unlocked you. For limits, see the post above “we allow unlimited amounts of calls to US toll free numbers, but we limit non-toll free calls to 50 per day”, We also limit to 5 call attempts per minute.
blast…didn’t look at this post before calling non-toll free scammers…
bit of a stuck sergal right now with being locked and such
if sergal can make a suggestion, it’d be a good idea to post limits and stuff per-account on either the account settings page or on the telephone page so you don’t find yourself responding and having to unlock everyone’s accounts every once in awhile
You’re unlocked. Good suggestion on the call count.
Hate to bother you some more but I tried to log in today and I’m still locked out. The email I use to log in is email@example.com
Give it another shot.
Thank you so much! You and FireRTC are amazing! ️
Hi, my account was locked also. I first believed that I had reached the call limit, but I had only been calling the test service multiple times to test microphone settings. I have been locked out for about a fortnight now, so it great if I could get access back. Thanks! My username is firstname.lastname@example.org