Hello Bixxel44,
You might not be aware of the massive problems with this platform but some people have been unable to create an account for over two years.
It is my personal opinion that this service will be discontinued before too long, I am actually surprised it is still in operation in any form at all based on what I see in the forums.
I would recommend you forget about fixing your problems with FireRTC and go use another service as FireRTC could careless about you trivial little problems or anyone else for that matter.
Best…